Returns Policy

If for some reason you purchased one of our products and its not exactly what you were after. You may return new, unopened items within 30 days of delivery for a full refund on the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item.) 

If you request a refund due to changing your mind, there will be a $25.00AUD restocking fee. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can also give us a call on +61467232737 and one of our team will assist you. 

Please address all returned items to:

 

Unit 11, 28 Loam Street

Acacia Ridge, QLD

Australia, 4110

 

Please include your shipping number/ packing slip so we know its your order. Otherwise no refund can be given

 

Damaged or Faulty Products

We take care to pack your products carefully so that they won't get damaged in transit.

If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail. We'll arrange for the products to be returned to us and a replacement will be sent out to you.

Shipping

We can ship to virtually any address in the world to make sure your Grooming needs are taken care of!  

All free shipping rules are stated in checkout. 

 Free shipping is excluded from Wacky Wednesday Sales events. No other discounts can be used when Wacky Wednesday Events or any other similar events are in progress. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg.

 Postage & Delivery

Our delivery fees are:

Australia

• Standard Flat rate of $13.95AUD

• Express Flat Rate  of $19.95AUD

International AirMail Delivery*

We ship our products out of Australia, however time to time, we will have our stock in local warehousing in which we would ship locally for that country. Shipping from Australia** is charged by Zones at a flat rate for every 500 grams. If you meet free shipping requirements, no charges will be applied for shipping. 

*The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

**Please note due to strict security regulations of dangerous and restricted items, shipping overseas of some items such as aerosols, fragrances and liquids with high alcohol content may be restricted and cancelled.

 Zone A - USA

• Standard Flat rate of $25USD
  

Zone B - Canada

• Standard Flat rate of $35CAD

Zone C - Europe

• Flat rate of €25EUR

Zone D - UK

• Flat rate of €25EUR

Zone E - United Arab Emirates

• Flat rate of AED 130

Zone F - Rest of the World

• Flat rate of $50AUD.

Notes

• Delivery times will vary depending on your destination.
• All deliveries are handled by AusPost, Couriers Please, Team Global Express, DHL and Fedex. Please note that all deliveries require a signature on delivery and will be taken to your local Post Office for collection if no one is available to sign.  Please ensure there is someone available to sign or alternatively, its best to get your order delivered to a work address if you are not home during business hours.  Generally, orders are posted on the same day it is received, provided it is placed before 4pm (AEST), Monday to Friday and provided the goods ordered are in stock.  All other orders are dispatched the next business day or as soon as the product becomes available.

Without limiting the operation of other Terms & Conditions therein:

• We will not accept liability for any loss or damage arising from a late delivery;
• You acknowledge and agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel your order; and
• We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.